Refund Policy

Reparations Books and Cafe - Return & Refund Policy

Thank you for shopping with us! We strive to ensure your satisfaction with every purchase. If you are not happy with your order, we're here to help.

Return Period: You have 7 days from the date you receive your order to return it for a full refund, exchange, or store credit, provided the item meets the conditions below.

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Return Conditions:

• Unused/Unworn: Items must be unused, unworn, and in their original condition. 

• Original Packaging: Items must be returned in their original packaging with all tags and accessories attached. 

• Proof of Purchase: A receipt or proof of purchase is required for all returns. 

• Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately, and we will provide instructions for a return or replacement.

• Sale Items: Sale items may be subject to different return policies, so please check the specific details for those items.

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How to Initiate a Return:

1. Contact Us: Email us at info@reparationsbooksandcafe.com to request a return.

2. Return Instructions: We will provide you with a return shipping label and instructions. 

3. Packaging: Please ensure the item is securely packaged to prevent damage during transit.

4. Shipping: Ship the item back to us at the address provided.

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Refund Methods:

• Full Refund: We will process a full refund to your original payment method.

• Exchange: We will exchange the item for a different size, color, or product, if available.

• Store Credit: We will issue a store credit for the value of the returned item. 

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Shipping Costs:

• Return Shipping:

  For returns due to a customer's change of mind, the customer is responsible for return shipping costs.

• Defective/Damaged Items:

  If the return is due to a defective or damaged item, we will cover the return shipping costs.

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Processing Time:

• Once we receive your returned item, we will inspect it and process your refund, exchange, or store credit within 30 business days.

• Please allow 45 business days for the refund to appear on your original payment method. 

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Exemptions:

• Gift Cards: Gift cards are non-refundable.

• Personalized Items: Personalized items are not eligible for return or refund.

• Final Sale Items: Items marked as "final sale" are not eligible for return or refund.

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Contact Us:

If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact us.